Veterans, Boomers, Xers and Nexters: Leading Multi-Generational Teams in Lean Times

ASTD Miami invites you to a half-day workshop presented by Alicia Bain, on Tuesday, May 12 at the University of Miami - Bank United Center

Today’s workplace is jam-packed with multiple differences, differences in attitudes, work styles, ideas and expectations, all of which can get in the way of achieving results.  It is the first time in history that there are four generations in the workplace at the same time. 

We now have a multi-generational, multi-cultural smorgasbord during a time when managers are expected to do more with less.  Employers and employees who fail to recognize that expectations are different for each generation and that each generation has very different demands will see conflict rise, lose their best employees, and watch productivity decline.

This workshop will give participants the edge they need to work effectively with employees from all four generations. They will learn how to put generational differences to work for the team and the organization instead of letting them become a bottleneck. The workshop will introduce effective techniques to increase collaboration, communication and contribution to the bottom line. 

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About our presenter:
Alicia Blain has over 25 years of executive management experience.  For the past six years, she has had hands-on, in the trenches, experience managing our newest employees and the source of much frustration for many:  the Millennials – individuals born in 1978 and beyond.

Alicia knows how to successfully lead a cohesive and productive team.  She is currently the Vice President of Corporate Technology for Visa Inc.’s Latin America & Caribbean Region. Her team supports over 450 employees in Miami and 4 offices in Latin America.  Under her leadership, the region has pioneered many strategic initiatives starting years ago where millions in additional revenues were generated with the first regional data warehouse, and most recently by saving hundreds of thousands of dollars in infrastructure costs by being the first to introduce server virtualization.

Along the way, she stumbled onto her secret weapon:  the unleashing of the Millennials in their work habitat. This has been both a great accomplishment and her greatest source of stress!!! In addition to her day job at Visa, she speaks all over the country bridging the gap between the Boomer and the Millennial generations.  Yes, folks, there actually is a bridge between the two.  As a certified master coach, she has helped hundreds of professionals of all generations build their own bridge and use this unceasing energy source to full advantage.

Alicia earned her bachelor’s degree in Economics and French from Fordham University in New York. She went on to receive an M.B.A. in Finance and International Economics from Northwestern University’s J.L. Kellogg School of Management.  She serves on the board of several organizations in South Florida, including IT Women and Florida International University’s Masters of MIS Program.

Alicia’s claim to fame was receiving her first media mention at the age of 21 when she was mugged in NY and chased the mugger and brought him to justice.  Yes, folks - she mugged the mugger!!

May 12 Workshop Agenda and Times

7:30-8:30 a.m. - Networking & Breakfast
8:30-12 Noon - Workshop



  • Early Bird (through 4/17/09) - $65.00
  • After 4/17/09 - $75.00


  • Early Bird (through 4/17/09) - $79.00  
  • After 4/17/09 - $89.00


  • Early Bird (through 4/17/09) - $39.00
  • After 4/17/09 - $49.00

Cancellation Policy

Cancel by 4/15 -  75% refund
Cancel by 5/1 -    50% refund
Cancel after 5/1 - No refund

Register for this Event

Directions and Parking

Parking for the workshop will be in the Serpentine Lot which is directly in front of the BankUnited Center which faces Ponce de Leon Blvd.(enter off Ponce de Leon Blvd.)  Ponce de Leon Blvd. runs parallel to U.S.1 (South Dixie Hwy.)  There is no charge for parking.  (The Hurricane Room 100 parking lot no longer exists due to construction.)  The entrance to Room 100 is on the east side of the BankUnited Center.